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TRAINING PROGRAMS

To facilitate all training, a variety of training methods will be used depending on the local training venue and the client’s specifications. Some of our training practices include:

  • Experiential learning

  • Games

  • Discussion

  • Role plays

  • Case study

In addition, all trainings are designed to create fun and engaging learning experiences.

Leadership & Team Building

Overview

This program could be tailor-made to suit different client needs. For example, it could focus on:

  • building trust when new management comes on board;

  • tightening up the relationships between groups and departments so that they could work as strong teams to conduct Strategic Planning or Retreat Sessions for the company;

  • building an innovative team

Objective

Learning Outcomes

  • The key objective is to help to build effective teams in the workplace.

  • Better teamwork among colleagues and departments in the organization

  • Improve trust with each other

  • Enhance communication among different management levels in the organization

  • Boost morale and improve results to meet various goals

  • Increase staff engagement in the organization

  • Create highly motivated and innovative teams

Customer Service

Overview

The training focuses on helping participants to understand that excellent service is not something that can be achieved by a single individual, but rather by great teamwork.

Objective

Learning Outcomes

The key objective is to help participants develop a holistic perspective on service excellence.

Recognise the role of each team member in the service flow

Appreciate and understand the importance of teamwork in the service delivery process

To be able to practice some of the keys skills to exceed customer expectations

To know how to provide a memorable experience for customers

Sustainable & Eco Practices for Organisations of the Future

Overview

  • Sustainable development is an essential driver for business opportunities in the future.

  • All leaders and staff in an organization need to have a better understanding of this to operate business in a responsible way and be competitive in the future

Objective

Learning Outcomes

  • To help participants to understand the importance of sustainable and eco practices

  • To appreciate the fact that implementing sustainable practices could be profitable

To be able to identify some of the future opportunities that sustainable practices can create, as well as challenges your industry may encounter when using those practices

To know how sustainable and eco practices could save costs and create benefits

To appreciate some best practices in your industry

To adopt an innovative approach to creating new business opportunities

Human Resources Management

Overview

In this era of globalisation with great diversity in the workplace, it is important to have a better understanding of cross-cultural differences at work.

Objective

Learning Outcomes

To help participants better understand the effects of cultural differences among staff from different backgrounds in the workplace

To help participants develop a positive attitude to work in a multicultural and diverse business environment

To embrace differences to work as a team

Crisis Management

Overview

Any organization needs to be prepared for crisis situations when they arrive and have the essential skills to manage crisis effectively

Objective

Learning Outcomes

  • To help participants realise the importance of preparing for crisis

  • To manage crisis in a positive way

To recognise the importance of preparing for crisis

To help to design a crisis plan

To be able to turn crisis into opportunity

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